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Device Warranty Options

1-30 Day Warranty Replacement

All device failures that fall within the warranty guidelines will be replaced within a MobileNation location.
There is a $50 Restocking Fee for all devices that do not have the original box and complete contents.

31-365 Day Warranty Replacement

MobileNation Fast Warranty Exchange
MobileNation members can either choose to work directly with the Phone Manufacturer for warranty issues or they can choose to have a warranty replacement completed in a MobileNation store. For the in-store service, the following Fast Warranty Exchange Fee (that is based on the retail price of your phone at the time of activation) applies:

Retail Price of phone was less than $150
Fast Exchange Fee  $30 

Retail Price of phone was greater than $150
Fast Exchange Fee  $50 

Please be sure to have 
original box and complete contents when you request a Fast Warranty Exchange.

Warranty Repair Directly with Manufacture/vendor
MobileNation members also have the option to work directly with Manufactures/vendors to have warranty work completed. Please note that this process can take up to 8 weeks. You will need to be sure you have access to another MobileNation phone while your phone is sent in for warranty work. If not, you will be without a phone. The below list helps members better understand who to contact to file a warranty claim:

Phone Model


Contact Information

Alcatel Pop Icon Phone  855-368-0829
Apple iPhones Website
BEC 4G Router Phone 1-972-422-0877
HTC Desire 601 Phone 1-866-449-8358
HTC One M7 Phone 1-866-449-8358
Innos MN8 Phone 1-877-285-8760
LG AS990 G3 Phone 1-800-793-8896
Motorola Moto E Phone 1-800-734-5870
Motorola Moto G Phone 1-800-734-5870
Motorola Moto X Phone 1-800-734-5870
Samsung Galaxy S3 Phone 1-800-SAMSUNG (726-7864)
Samsung Galaxy S5 Phone 1-800-SAMSUNG (726-7864)
Samsung Galaxy S6 Phone 1-800-SAMSUNG (726-7864)

For new phones not on the above list and all certified phones you can have your Warranty claim processed directly through MobileNation.