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What does a warranty cover?

MobileNation offers multiple options to manage your device's warranty.

- All Certified Devices include a 90 day warranty from date of purchase. 
- All New Devices include a 1 year warranty from date of purchase. 

A warranty is a manufacturer’s guarantee to repair your device if something goes wrong with it that isn’t your fault. Restrictions apply, so it’s important to know what is and isn’t covered under the warranty and how long it lasts for, especially when purchasing an expensive, high-end device. 

"I dropped/smashed my device"

Your warranty will not cover you for accidental damage. This includes any damage to the screen or phone in general from it being dropped or knocked against anything. Also, general wear and tear are not covered, so if you keep the phone in your pocket or bag with keys or change, you may want to consider getting a case or cover for extra protection.


"My phone won't turn on!"

Don’t panic! A lot of the time when your phone won't turn on it's because the device has simply crashed, rather than there being any real damage. There are a few steps you can take to try and get your phone back on, so try these first:

Remove the back and take out the battery if this is possible on your phone. Leave it out for a full minute, then pop the battery back in and replace the back cover. Try turning the device on.

If you have a phone with a non-removable battery, try holding down the power button for at least 15-20 seconds. Then try turning the device on.

For an Apple iPhone, we can try a 2-button reset press and hold both the power button and home button for 10-15 seconds until you see an Apple logo. Wait for it to turn back on.

Leave the device plugged in to charge for at least 30-60mins and try turning it on again. Try with different charging cables if you can.

If there is still no response from the device, it normally means something has gone wrong with its internal systems, and it will need to be replaced or repaired. As long as there are no signs of physical damage to the device/screen, this fault is normally covered under your warranty.

 

"My phone got wet"

A wet device is an unhappy device. Any kind of water, liquid or moisture damage will void your warranty, even if the device was still working for a while after the exposure occurred. This is because moisture damage is not always immediate and can take months to affect the device. Most devices these days have a moisture indicator inside them that will allow your device manufacturer to check for water damage.

With devices with a removable back cover you can sometimes see this yourself as small white stickers on the battery and the device – if these turn pink it means your phone has come into contact with moisture and your warranty is void. 

 

"I want to modify my phone"

A lot of companies offer custom modifications to your phone - e.g. for people who want different-coloured glass or outer casings on their device. Unlike a standard case that you would simply put the phone in to, custom modifications actually change or replace the outer parts of your phone. This shouldn't really be attempted if you want to keep your warranty.

Inside your device are tamper-evident labels that will break or tear upon attempts to open up your phone, and once broken the warranty becomes void. Sometimes these are on the outer casing to prevent the device being taken apart at all, whereas some allow minor things like battery replacement. Fitting a new case yourself or getting it done by a third party will almost certainly break these seals and void the warranty.


"Does jailbreaking my iPhone void the warranty?"

Yes. If you want to keep your warranty I would advise not to Jailbreak your iPhone. It is in the terms and conditions that this is a violation of your warranty with Apple and will void it. If a hardware fault occurred and your device was found to be jailbroken, the hardware fault would not be covered, as your warranty would be voided. 


"Does rooting my Android phone void the warranty?"

 Yes. Like Apple, all Android device manufacturer prohibit any form of rooting or installation of custom software or firmware (normally referred to as ROMs) on your device, otherwise it will void the warranty. While custom ROMs can bring new or exciting features, it also opens the phone up to possible security risks as you can never be 100% certain of the reliability of these ROMs. If your device has been rooted or had software modifications on it, then neither the manufacturer, retailer or MobileNation can support it.